I’ve gone and changed my world.

I’ve been with Sprint PCS mobile phone service for many many years. You wouldn’t be able to tell from looking at my contract, because they re-start it every time you make a minor change on your account. You want to receive e-mail bills? Sure, we’ll just re-start your contract from day one. You want to cancel the Vision portion of your service? Sure, just let me go ahead and re-new your 2-year contract and I’ll take care of it.

Well, after dealing with worsening reception and customer service that seems to be on autopilot, I’ve had enough.

Yesterday, I received yet again, a text message (that I’ll probably be charged for) trying to sell me yet another service for Sprint. I’d begun receiving these text messages from them 3 months ago, and each week, when I receive a new text message, I follow the instructions included to “stop” receiving future messages, and each week, there is a new text messages trying to sell me something new.

I phoned the Customer Service Department where the robots read a script basically repeating everything you say 3-5 times throughout the conversation, confirming that they are helping with what you called for, then confirming that they understood what you called for, then confirming that they are fixing what you called for, then confirming that they have solved your problem. Upon the final confirmation script repetition, they begin the process of ending the call by offering you a free second phone with a new second line. “No, thank you.” Then on to adding new services. “No, thank you.” Finally I just hung up on him as he continued along his sales route.

So I went out (after much research to phones, plans, and pricing options) and changed services. Oh, and I got this super cute phone here.

The man that sold me the service was a beautiful eastern European man with a nice butt and a beautiful demeanor.

Now the process of transferring all my numbers into the new phone and the fight with Sprint to avoid paying a termination fee on service that sucks ASS begins.

Wish me luck and be jealous of my fabulousness.