Dear Perillo BMW,

My vehicle recently suffered from a failed alternator leaving me stranded on the road-side. Being that I’ve had all work done by Perillo BMW since the purchase of my car, I directed the tow-driver to deliver it to Perillo BMW for this repair as well.

The following day, I received a phone call from the service advisor at Perillo BMW advising me of the “problems” with my vehicle and the repairs required. I was appalled at thebrazen dishonesty of the service staff member that handled this; I will never utilize Perillo BMW again and will do my best to inform anyone that will listen to my tale to also avoid them.

I was told that not only would I need a new alternator, (which I figured) I would also need a new battery, a new timing belt, new brakes, a new water pump and new control arms. This amounted to well over $3000.00 in repairs. My father is a mechanic so I knew enough about vehicles to realize that the battery would recharge, the timing belt, upon inspection didn’t even remotely need replacement and I had my brakes replaced less than a year and less than 12,000 miles prior by Perillo BMW. This incident has made me look into all past repairs performed by Perillo BMW and I am now questioning if several repairs were indeed required.

The damage done by Perillo BMW’s service staff to BMW’s quality image will never be repaired. I was convinced by all the repairs the service agent at Perillo BMW listed that my vehicle was only going to be a maintenance nightmare and it would be best to dispose of it and replace it with something more reliable, like a Lexus.

To make matters worse I never received a follow-up call from BMW of North America like I have for EVERY other repair Perillo BMW has performed on my vehicle.

You can thank the service team at Perillo BMW for any hesitancy I will have towards the future purchase of another BMW vehicle and the complete loss of faith in the quality of my BMW.